Life Happens. We Get It.
We provide a mobile, appointment-only service. This means your scheduled time is reserved exclusively for your pet, and our path is planned specifically to reach your home.
A $10 Deposit Secures Your Appointment
To provide our mobile, one-on-one service, we require a non-refundable but transferable $10 deposit for all bookings. This amount is applied directly to your service total.
Cancellations & Rescheduling
24+ Hours Notice
Life changes! If you need to reschedule or cancel with more than 24 hours' notice, your deposit can be transferred to a future local appointment. No extra fees apply.
Same-Day / Late Cancellations
No-Shows
Missing an appointment without notice disrupts our entire route. A $20 fee will be invoiced to cover the time and travel allocated to your visit.
$20 No-Show Fee
Cancellations made within 24 hours of the appointment result in the forfeiture of the $10 deposit. This helps cover our travel and scheduling costs.
LATE CANCELLATION FEE
Your Pet's Safety Comes First
The health and well-being of your pet are our top priorities. As a mobile service, we operate in a unique environment that requires specific safety measures. In some instances, we may need to pause or stop a service if a pet becomes overly stressed, aggressive, or if a medical concern arises. Our goal is to provide a gentle, fear-free experience, and we will never force a service that compromises your pet's emotional or physical safety. In such cases where a service cannot be completed for safety reasons, the $10 deposit is retained to cover our travel and time, though we will discuss the best path forward for future appointments.
Unexpected Things Happen
We understand that life is unpredictable. If a true emergency arises for either you or Paw & Claw Co., we will handle it with the same thoughtfulness we give your pets. For family or medical emergencies, please contact us as soon as possible. While our standard policies generally apply, we handle documented true emergencies on a case-by-case basis to ensure a fair and compassionate resolution for everyone involved.
Please Be Ready When We Arrive
- Appointments are scheduled as arrival windows. Please allow 15 minutes before and after your scheduled time for traffic or unexpected delays.
- Please have your pet ready and reachable upon our arrival to ensure we stay on schedule for all our furry clients.
- If we arrive and cannot access your pet or perform the service due to them not being ready, it will be considered a No-Show.
Note: Repeat cancellations and no-shows may result in a requirement for full pre-payment of services at the time of booking.
