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Effective Date: August 11, 2026

At Paw & Claw Co., we respect your privacy and are committed to protecting the personal information you choose to share with us. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit our website, request an appointment, complete a consent form, or communicate with us.
 

By using the Paw & Claw Co. website or providing information to us, you acknowledge the practices described in this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide to us through our website, appointment requests, consent forms, and communications.

This may include:
 

Pet Parent Information

• Full name

• Email address

• Phone number
   

Appointment Information

• Preferred appointment date and time

• Alternative appointment preferences

• Requested services

• Appointment history and related communications
   

Pet Information

• Pet's name

• Species

• Breed

• Age

• Nail-trimming history and experience

• Behavioral information relevant to handling and nail trimming

• Information voluntarily provided about your pet's sensitivities, injuries, health concerns, or other circumstances that may affect the safety or comfort of a nail-trimming appointment
   

Consent Information

If you complete a Pet Care & Nail Trim Consent Form, we may collect the information you provide on that form, including consent selections, acknowledgments, electronic signatures, and the date the form was completed.
 

We only request information that is reasonably related to providing our services, communicating with you, and preparing for a safe and comfortable appointment.
 

How We Use Your Information

Paw & Claw Co. may use the information we collect to:

• Respond to appointment requests and inquiries

• Schedule and confirm appointments

• Communicate with you about appointments and services

• Send appointment-related reminders or updates

• Contact you by phone, text message, or email regarding your appointment

• Understand your pet's individual needs and prepare for their appointment

• Provide nail-trimming services safely and appropriately

• Maintain appointment, service, and consent records

• Respond to questions or customer service requests

• Improve our website and customer experience

• Comply with applicable legal requirements

• Protect the safety, rights, and property of Paw & Claw Co., our clients, pets, and others

Paw & Claw Co. does not sell or rent your personal information.

Phone Calls and Text Messages

If you provide a phone number, Paw & Claw Co. may use it to communicate with you regarding appointment requests, scheduling, confirmations, reminders, rescheduling, questions, and other service-related matters.

Providing your phone number for appointment or service purposes does not automatically enroll you in promotional text-message marketing.

If Paw & Claw Co. offers promotional text messaging in the future, appropriate consent and
opt-out options will be provided as required by applicable law.

Email Communications

We may use your email address to respond to inquiries, communicate about appointments, provide requested information, and send necessary service-related communications.

If we send promotional emails in the future, we will provide an appropriate way to unsubscribe where required by applicable law.
 

Pet Information

Paw & Claw Co. collects information about pets because understanding each pet's individual needs, behavior, and nail-trimming history helps us prepare for and provide a safe and comfortable service.

Pet information is used for purposes related to appointments, nail-trimming services, client communication, and business records. We do not collect pet information for unrelated purposes.
 

How We Share Information

Paw & Claw Co. does not sell or rent personal information.

We may share information with trusted service providers when reasonably necessary to operate our business and provide our services. These services may include website hosting, online forms, appointment management, communication, payment processing, data storage, security, or other technology services.
 

Our website is operated using Wix. Information submitted through our website may be processed by Wix and its applicable service providers as necessary to provide website and business functionality.

We may also disclose information when required by law, legal process, or when reasonably necessary to protect the rights, safety, or property of Paw & Claw Co., our clients, pets, or others.
 

Cookies and Website Technologies

Our website may use cookies and similar technologies to provide necessary website functionality, maintain security, understand website usage, and improve the user experience.

Because our website is operated using Wix, Wix and its service providers may use cookies or similar technologies as part of providing their services.

The types of cookies and technologies used may change as website functionality changes.

Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites or services.

If you choose to visit a third-party website or use a third-party service, that service's own privacy policy and terms may apply. Paw & Claw Co. does not control and is not responsible for the privacy practices of third-party websites or services that we do not own or operate.

Data Retention

Paw & Claw Co. may retain personal information for as long as reasonably necessary for legitimate business purposes, including:

• Providing and managing services

• Maintaining appointment records

• Maintaining consent records

• Communicating with clients

• Resolving questions or disputes

• Complying with legal or regulatory obligations

• Maintaining appropriate business records

The length of time information is retained may vary depending on the type of information and the reason it was collected.
 

Data Security

Paw & Claw Co. takes reasonable measures to help protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. We cannot guarantee the absolute security of information transmitted to or through our website.
 

Children's Privacy

Our website and services are intended for adults and are not directed toward children under the age of 13.

Paw & Claw Co. does not knowingly collect personal information directly from children under 13.
 

Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information. These rights may include the ability to request access to, correction of, or deletion of certain personal information.

If you would like to ask a question about your personal information or make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.
 

Changes to This Privacy Policy

Paw & Claw Co. may update this Privacy Policy from time to time as our business, website, services, or applicable legal requirements change.

When changes are made, we will update the Effective Date at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle personal information.
 

Contact Us

If you have questions about this Privacy Policy or how Paw & Claw Co. handles your information, please contact us:

Paw & Claw Co.

Email: info@pawandclawco.com

Location: Virginia Beach, AV

We are happy to answer questions about how your information is collected and used.